Local, Dedicated & Experienced

I live in the Palmer area and am determined to become the computer guy everyone knows they can trust.  I am a family man with a baby, wife, two step teens and a puppy. My wife is currently studying to become a public school teacher while working in a pre school environment. Sometimes on this web site I say "we", although I work alone in the business, my family is very much involved with it. I commit to my customers daily by applying to following standards to my company model.

• Always answer the phone. I will never leave a customer hanging, I have excellent communications services and they make sure I get the call. It is very rare that I can not get your computer into my shop the same day you call. Almost 100% of the time I can make an appointment for the very hour you call.
   
• Higher standards. Although getting paid is the main reason I work, the satisfaction of knowing my customers appreciate the value of my services makes my work even more rewarding. Once I fix my customers computers, I tend to not see them for a long time. They always seem to send a friend with a sick computer by though.
   
• Experience in the field. I have done work for Custom Networks and Bryley Systems in the Eastern part of the state. Both of these jobs helped me mold my business model. 
   
• Professional Training. I have been trained in all phases of computer repair and hold a CompTIA A+ certification. My expertise is in operating systems and I have been specifically trained in Windows NT, 2000 and XP. This is very helpful when tracking down and removing virus/spyware problems.
   
• Do no evil. I will not over charge for parts and promise to research parts quality and pricing before suggesting them for your repair. I will hold my commitment to prices. I am here to help you get the most from your investment. Your data is protected and will not be shared at any level.
   
• Local.   I like working in Palmer and the surrounding towns, servicing the very same people who do work for me. Over the summer of 2006 watch as we start services in Brimfield, Sturbridge, West Brookfield and even Spencer.
  UPDATE SUMMER 2007
  We have expanded our services to the east of Palmer, such as Ludlow, Wilbraham, E. Longmeadow and Hampton and Springfield.  
• Expanding. I started Rick Rock's Computer Services from my bedroom, moved on to and extra room in my house (The Lab) and also have expanded to a business location (13 Walnut St.). I am now back at my home shop, but we have been servicing many new businesses and spend much of the time on the road.
  
  UPDATE SUMMER 2007 Rick Rock's Computer Services has moved to 2001-D Calkins Rd in Palmer Ma. We are located on the Palmer road side of the building Right after the one lane under pass. I will be spending less time on working on the road and more time servicing computers at this location. I will help you save money this way and comtinue to offer my $99 flat rate services to repair any computer issue. Parts are extra.

Thanks for reading about me & my little computer shop,